RAY'S NURSERY, INC.

P.O. Box 981 Conroe, TX 77305

OFC: 281-367-4156 FAX: 281-292-2040 EMAIL: sales@raysnursery.net

IMPORTANT INFORMATION

SCHEDULING

Our mission is to fulfill our customers' preferences as to the day of the week and frequency of the trips in as flexible a manner as possible. Our crews are radio equipped for rapid response, but ALL changes in service should be directed to the office rather than the crews. Please call the office at least twenty-four hours in advance if you need to change the schedule. However, we will make every effort to change or reschedule service at your convenience, but we reserve the right to add a $15.00 trip charge if notification occurs while the crew is in transit.

INVOICING

Invoices are sent out on the last of the month for services rendered in that month. All landscaping and other special one-time jobs not included in a monthly price are due upon completion of the work. Methods of payment are cash, check, or credit card. INVOICES ARE SUBMITTED AS A CONVENIENCE TO OUR CLIENTS AND DO NOT CONSTITUTE A CREDIT AGREEMENT AND ARE DUE AND PAYABLE ON RECEIPT. Invoices remaining unpaid 45 days after the end of the month in which service was provided will be subject to a late fee charge of $5.00 and interest at the rate of 1.5% per month on the unpaid balance until paid. The client is responsible for legal fees incurred by Ray's Nursery, Inc. in connection with collection of problem accounts. There is a fee of $25.00 for all returned checks.

COMMUNICATIONS

Our office number is 281-367-4156 and our office hours are 7:00 a.m. - 5:00 p.m. (voice mail all other hours) Written and telephone correspondence is maintained in client files. Clients with on-line access may also e-mail us at raysnursery@comwerx.net.

RAIN SCHEDULE

We attempt to make up rain delays within one or two days of your scheduled service date. However, if we are delayed for three or more days, we will service your property on your next scheduled service date.

PAYMENT AND SERVICE INFORMATION

• SERVICE AGREEMENT: Ray's Nursery, Inc. provides service to its clients in as flexible a manner as possible. Therefore, service may be terminated with or without cause by either party when prior notice, either in writing or verbally, has been given. ALL changes in service, including changes in frequency of service or stop service, should be directed to the office rather than the crews. Please call the office at least twenty-four hours in advance if you need to change the schedule. However, we will make every attempt to change or reschedule your service at your convenience. "last minute" notification for a change in schedule or cancellation of service will result in a charge of $15.00 for travel time.

• SERVICE QUESTIONS: If you have reason to believe that service was not provided on the routinely scheduled day of your service, or that any part of the service was less or more than you expected, please notify the office within three (3) days of that date or the service will be invoiced according to our record of scheduled service.

• PRICE CHANGE: Prices are subject to change when written notice is given prior to service being provided in the month in which the price increase is to be effective.

• CHARGES FOR ADDITIONAL TIME: Additional charges may be assessed for general clean-up, Spring clean-up, etc., if service frequency has been reduced for a period of time and extra time is required to complete the service.

• CREDIT CARD PAYMENTS: We accept , , , and which can be used to automatically pay your monthly invoice. We will mail an invoice indicating any charges to your credit card account.

• SALES TAX: As all services offered by Ray's Nursery, Inc., are subject to state and local sales taxes (at the geographic location of our office per Texas law), ALL quotes are PLUS TAX.

• DISCLAIMER: If excavation is required, we shall not be responsible for any underground obstructions, pipes, or cables (TELEPHONE, TELEVISION, GAS LIGHTS, AND OTHER), although we will make every effort not to damage any of the above.

sales@raysnursery.net